Both drivers and vehicles licence FAQs
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The Council has no approved agents or third parties. Any service provided to support applicants is not regulated or controlled by the Council.
The Council cannot provide information unless you have an application reference number. This will begin with WTP. If you have paid a third party to submit your application you will need to contact this third party. We can only assist if you have notice via iApply.
We will process your application as normal if you receive confirmation from iApply.
Please check your junk/spam folders. If you have still not received it then it is likely that you have entered an incorrect email address.
For Driver badge enquiries - Contact us with your WTP reference number
For Vehicle Licence enquiries - Contact us with your WTP reference number. Please quote your Vehicle Registration Number confirming your correct email address for correspondence.
Driver Licence
This could be due to the expiry of your medical or right to work status. If you have a short-term DVLA Licence, we will only issue until the expiry of your driving entitlement.
From 01 April 2021, if you are not on the DBS Update Service, you may only receive a six-month licence.
Vehicle Licence
- This could be due to the age of your vehicle. If a vehicle is over 10 years old you will only receive a 6 month licence.
You can print and complete the forms here: Driver vehicle condition checklist (publishing.service.gov.uk)
Driver Licence FAQs
Please see our Right to Work in the UK page
- To renew your licence, you will need a Personal Reference Number. You will receive this at least 4 weeks before expiry - you will receive this via email.
- The renewal email will explain what we need to renew your licence as well. It is important to ensure Licensing Services have your current email address on file.
- If you haven’t received your Renewal Letter and you have less than 4 weeks left on your licence please email us: driver.lic@wolverhampton.gov.uk
- Please quote your current badge number and current email address.
We will notify applicants that need a medical/DBS in their renewal letter/e-mail.
We aim to notify renewals at least one calendar month before the expiry.
Please note we are not obliged to do this. It is the licence holder's responsibility to renew 10 working days before expiry.
You will get a short-term licence if your Medical/DBS certificates do not cover your licence term. You will need a new certificate before expiry of this to get your full licence term.
You can visit another GMC-registered medical practitioner to have this completed.
You can use your private hire driver licence to conduct journeys anywhere in the country. You must receive the booking from an operator licensed by us. You must complete this in a Private Hire vehicle licensed by us.
If you hold a current Driver licence with us, please use the MyLicence Portal to inform of this. You need the same email address as per your record. If you have changed email, please contact Driver.Lic@wolverhampton.gov.uk. When registered, please check all emails including 'junk'/'spam' for the verification email. Your account will activate when you click the link.
Register for My Licence Portal
If you already have a My Licence Portal Account, please log in below
Vehicle Licence FAQs
The vehicle must be no older than 11 years 6 months. Vehicles are not plated past 12 years. The only exception to this would be for vehicles with emissions <75 CO2g/km. Please contact us on Vehicle.lic@wolverhampton.gov.uk to enquire.
The vehicle must have no more than 8 seats. Passenger opening doors must be on both sides.
There is no minimum or maximum engine size.
Yes. We need the LPG certificate on the submission of the application and the log book must state the vehicle is LPG.
Yes we can accept these.
You may only use manufactured/factory fitted privacy glass. Aftermarket tints are not permitted. You must remove these before licensing. We will consider any other modifications on a case by case basis.
To make an enquiry, contact us using our web form and select 'Vehicle enquiry'
Yes, as long as you meet the conditions outlined in the Taxi CCTV Policy. This is available in the Downloads section.
Only Wolverhampton operators can have executive/exempt vehicles. Only certain vehicles on our fleet can apply for the executive license. Please email us to check if the vehicle make and model qualify. The fee for this is £75 – this is in addition to the application fee.
Owner/drivers cannot apply.
City of Wolverhampton Council do not permit multi-licensing of vehicles.
This means that you must surrender the Private Hire licenses:
- with the other authorities
- with ourselves
Only if they hold a private hire drivers licence with us and have the appropriate insurance. If you are unsure, please email us using our web form.
If the vehicle is brand new with only delivery mileage maximum 500 miles, then no we do not need an MOT. On the application it does ask if the vehicle is brand new with delivery mileage. If the vehicle has more than 500 miles than yes, we do need a new MOT within 10 working days.
Yes. This must be no more than 10 working days old. You must submit this with your application.
No. We need a log book to issue a Hackney Carriage/ Private Hire Vehicle Licence. You can get a replacement log book from the DVLA by completing a V62 form.
If you have recently purchased the vehicle and are not yet in possession of the full Vehicle Registration Document we can temporarily accept an appropriate vehicle invoice or a completed Section 2 (Selling or transferring my vehicle to a new keeper) and Section 6 (New Keepers Slip) of the currently issued Vehicle Registration Document V5.
We do now accept the V5 on demand scheme for fleet services.
No, unless you can supply evidence that you are hiring or renting-to-buy the vehicle from the registered keeper. Please note we do not accept permission letters.
All operators/hire companies and individuals must make a new online application. You will need to ensure you submit a renewal application.
They must ensure they provide their Private Hire number on the application. This is so we can identify it is a replacement application. The applicant/proprietor must be the same individual on both vehicle applications.
If there are 6 calendar months or more remaining on the current vehicle licence, we will treat this as a free fast-track. This will be undertaken within 2 working days. You must apply online
We need an MOT certificate within 10 working days of the application. We also need the log book or new keeper slip and a valid insurance certificate for the new vehicle.
We will no longer calculate the charge on the day. If the vehicle is under 10 years old there will be a full charge of £125 for a 12 month licence. If the vehicle is over 10 years old and under 12 £125 for a 6-month licence.
The form must have the previous and new proprietor's signatures. This will need emailing to Vehicle.Lic@wolverhampton.gov.uk. You must also submit the correct insurance certificate and new Keepers Slip (Section 2 and 6/V5 Log Book). This must be in the new owner's name. When received, Customer Services will make contact to take the £25 fee payable.
We will then issue the new keeper with their Licence via email. There is no appointment required to attend our offices. If you have not received the new licence within 14 days please contact vehicle.lic@wolverhampton.gov.uk. There is no appointment required to attend our offices.
Please report using our webform
To have your Private Hire Vehicle registration amended, you must submit the following:
- The V778 Retention Document
- The V750 Certificate of Entitlement with the online reference number, or
- The V5 Document
- And the insurance certificate showing the new registration.
- You must submit this via email.
Please contact us using our web form.
Customer Services will contact you via telephone when we process this. This is to make the £37 payment. You will then receive an email with an appointment to attend to collect the new licence plate.
Please use our Taxi Accident web form to report an accident to your vehicle.
The vehicle licence will need to sent to the City of Wolverhampton Council.
You surrender the license by post. The address is:
City of Wolverhampton Council, Chapel Street, Bilston, Wolverhampton WV14 0PH.
Please send the internal, external licence plate and the pre-book stickers. Please also complete a Surrender form. This is in the Downloads section.
You must bring in your DVLA Driving Licence and Drivers Badge as proof of ID, complete a form, then pay a fee:
Miscellaneous Parts:
| New Driver Badge (Each) | £5.00 |
| Paper Licence Replacements | £5.00 |
| Lanyards | £1.00 |
| Small Pouch (Holds Driver Badge) | £1.00 |
Private Hire Vehicle
Please email us using our web form for an appointment to collect:
| Damaged Exterior Plate | £12.00 |
| Fixing Bracket | £14.00 |
| Bracket Fixing Clips | 4 for £1 |
| Pre Book Sticker | 2 for £1 |