You said, we did…
Following customer feedback, there is now the option of submitting an online complaint in audio format via the Customer Feedback pages of City of Wolverhampton Council’s website. This was a learning and improvement we made following a complaint we received from a visually impaired customer who complained about not being able to complete the online written complaint form. As a result of the feedback, we also reviewed other aspects of accessibility in the Civic Centre for customers.
Our website also has web accessibility software called Recite Me which supports people with different disabilities in various ways. It allows visually impaired customers to access information via the text to speech functionality; this also includes a translation tool with over 100 languages including 35 text to speech voices and a reading support function.