Our first priority is to prevent you from losing your home, so the earlier you get in touch the more successful we're likely to be.

Additionally, our website offers a range of information to support you in preventing homelessness or assisting you if you are already homeless.

If you are homeless

If you are homeless and:

  • you have nowhere to stay tonight
  • you are in imminent danger

Please call Homeless Services on 01902 556789 (option 2). 

If you find yourself without a place to stay outside office hours, over the weekend, or during bank holidays, please contact our out-of-hours service at 01902 552999. This line is for emergency advice only.  If you have a safe place to stay, even temporarily, please contact us during office hours (Monday to Friday, 9am - 5pm) at 01902 556789, option 2.

If you are threatened with homelessness but have somewhere to stay tonight

If you are threatened with homelessness and have somewhere to stay for the next couple of weeks, then you can contact us on homeless.services@wolverhampton.gov.uk(link sends email)

Alternatively, you can call Homeless Services on 01902 556789 option 2.

Experiencing Domestic Abuse

If your partner, ex-partner, or a family member is causing you mental or physical harm or distress, you may be experiencing domestic abuse.

Examples of domestic abuse include controlling, coercive or threatening behaviour, and psychological, physical, sexual, financial or emotional abuse.

Help is available if you are experiencing domestic abuse and we work with a wide range of agencies to keep people safe. Help is also available to perpetrators of domestic abuse to support them to manage their behaviours and make positive changes.

If someone is hurt or in immediate danger call 999.

If you are suffering domestic abuse advice is available on this dedicated page which highlights all support available. 

Support agencies that can help:

  • The Haven, Wolverhampton offer specialist domestic abuse services for women. Call 0800 0914 400.
  • Black Country Women’s Aid offers specialist services for those affected by rape, sexual violence, domestic violence and stalking. Call 0121 553 0090.
  • Refuge 24-hour national helpline can put you in touch with a range of local services. Call 0808 2000 247.
  • Men’s Advice Line offers advice and support to men experiencing domestic abuse. Call 0808 801 0327.
  • National Centre for Domestic Violence can refer you to solicitors if you are concerned about another’s welfare. Call 0844 8044 999.

What can I expect next?

Once we receive your details, a member of our team will review the information provided and arrange to speak with you to understand your situation better.

We may need to request additional information before or during this stage.

During our initial discussion, we will work with you to understand the reason you need help and determine whether you are homeless or at risk of homelessness.  We will explore immediate actions to prevent this.  In most cases, we will need proof that you are at risk of or already homeless, such as an eviction notice (e.g. a section 21) or communication from the person asking you to leave your current home.  There are exceptions, and the person supporting you will assist with this.

If we determine that you are not homeless or at risk of homelessness, we will still provide advice, guidance, and direct you to other sources of help. 

If the assessment finds that you are homeless or at risk of homelessness, your case will be assigned to one of our Homeless Services Officers.  They will work with you to understand the reasons for your homelessness and any underlying issues.  Together, we will develop a personal housing plan based on your needs, considering all suitable housing options, including private rented accommodation.

Where possible and appropriate, we will try to help you remain in your home.  Therefore, it is crucial to contact us as soon as you feel you may need assistance.

Debt and money advice

Additional information, advice, and legal assistance regarding financial matters such as negotiating with creditors, rescheduling debt, maximising benefits or income, applying for administration orders, addressing mortgage arrears, tax debts, and utility bills can be accessed via:

Further information

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