Overview of how Adult Social Care works and how to get support, including what happens when you contact us.

In Wolverhampton, we are focused on supporting people’s independence wherever possible, helping people to live good quality lives and enjoy good health and wellbeing.

The help and support we provide will depend on you and your circumstances. This could include information and advice, a connection to a local community group, a piece of equipment or practical support such as help to wash and dress. Some people might need some short-term help to regain their independence, for instance after some time in hospital, or to gain new skills such as catching the bus alone. 

We will make sure we understand who and what matters to you and work with you to make sure whatever support you need is personalised and enables you to have as much choice and control as possible.

What we do is underpinned by the Care Act 2014. This legislation sets out the general duties that Local Authorities have towards every one in their local area, as well as what we must do should someone need care and support. It also tells us what we must do to support someone who is caring for you or someone else. You can find more information on the Care Act and eligibility on the central government website.


Strategies and information

Care Quality Commission (CQC)

CQC is the independent regulator of health and adult social care in England.

They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

They monitor, inspect and regulate services and publish what's found. Where poor care is found, they will use powers to take action.

Visit CQC Website

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