If you are an existing customer of our Trade Waste service, you may have some questions. Our FAQs answer the popular questions you may have.
How to make a payment

By Direct Debit

To set up a direct debit, call the Debt Management team on 01902 554518

By Phone

Debit or credit card payments can be made 24 hours a day, 7 days a week on our freephone number

Call 0800 1804464 and select option 4 (mobile charges vary, please check with your network provider)

Web

Pay your invoice on 'My Account'

You will need your invoice number and card ready.

Make a payment online

Post

Make cheques payable to City of Wolverhampton Council and send it to:

City of Wolverhampton Council,
PO Box 26
Civic Centre
St. Peter's Square
Wolverhampton
WV1 1RL

Do not send cash through the post

In Person

Visit your nearest Housing Office and make a payment by Cash, Cheques, Debit or Credit card

What is the number you ring to pay?

01902 551166

Choose Options 1, 4, 2

Please have your card details and invoice number ready

Invoice explained
Invoice Explained
I need an extra collection/bin
My bin hasn’t been emptied

Your bin needs to be presented on time (by 6am) with the lid closed, and no obstructions in front of the container. 

If any of the following reasons apply and you have followed the steps to solve the issue, contact us on the day of the missed collection. We will, if possible make a second attempt to collect. There is no obligation for us to return, however, every effort will be made to collect your waste before your next collection date. The additional lift my be chargeable at your usual lift rate.

We cannot take side waste so please do not place any waste in front of or on top of the bin. If you find that you are producing side waste on a regular basis you may need to increase your level of service, please contact us.

Have you paid?

Your instalments need to be up to date please see the ways to pay. Once paid collections will resume.

Was your bin presented on time?

Your bin needs to be at the collection point that we have been given access to by 6am

Was it too heavy or compacted?

Our trucks have a safety mechanism on the back and will not lift the bin if the waste is too heavy or packed too tightly into the bin. We advise you to remove the heavy waste and your bin will be emptied on your next collection date. You may also need to book an additional collection to remove any excess waste.

Did your bin have incorrect (contamination) waste in it?

General waste

Contaminated materials for trade general waste bins are:

  • Building Materials ✖
  • Electrical Equipment ✖
  • Liquids ✖
  • Rubble ✖
  • Soil or garden waste of any kind ✖
  • Metals (apart from clean tins) ✖
  • Tyres ✖
  • Wood ✖
  • Batteries ✖
  • Hazardous Waste ✖
  • Oils ✖
  • Furniture or anything foam backed ✖

If so we will not collect the bin until the contamination has been removed. Please remove the contamination and we will collect on your next collection date.

Recycling

Contaminated materials for trade recycling waste bins are:

Paper & Cardboard Recycling

Paper (e.g. computer paper, envelopes, flyers, leaflets)
Nothing shredded and no bags.

Contaminated materials for trade mixed recycling waste bins are:

Mixed Recycling

Do not put any of the following into your Recycling bin:

  • pizza boxes (as they are too contaminated by food residue) ✖
  • polystyrene (e.g. food containers, packaging inserts) ✖
  • nappies and sanitary products ✖
  • garden waste ✖
  • textiles, clothing or bedding ✖
  • electrical items ✖
  • glittery cards ✖
  • wrapping paper ✖
  • laminated paper ✖
  • shiny metallic paper ✖
  • sticky paper (e.g. sticky notes, sticky labels) ✖
  • tissues ✖
  • ribbon and bows decorations ✖
  • cling film ✖
  • food waste ✖
  • soft plastic wrappers (e.g. crisps, sweet packets) ✖
  • laminated pouches (e.g. pet food, coffee) ✖
  • medicine packs (e.g. plastic paracetamol packets) ✖
  • plastic bottles containing hazardous chemicals (e.g. anti-freeze) ✖
  • toothpaste tubes ✖
  • wet wipes ✖
  • cotton wool/pads ✖
  • plastic bags ✖
  • needles or medical waste ✖
  • hard plastics (e.g. toys, reusable water bottles) ✖
  • batteries ✖
  • gas bottles ✖
  • any other general waste ✖
  • shredded paper ✖
  • drinking glasses ✖

If so we will not collect the bin until the contamination has been removed. Please remove the contamination and we will collect on your next collection date or call the team to arrange a return visit.  This will be charged at your usual lift rate. 

Items that can be put into your recycling bin:

  • aerosols ✔
  • cardboard (e.g. cereal boxes, delivery boxes, cardboard envelopes - remove plastic inserts, polystyrene and packing tape) ✔
  • drink cans ✔
  • foil packaging ✔
  • food tins - empty and rinse out ✔
  • glass bottles and jars - empty and rinse out ✔
  • household plastic bottles - remove any pumps (e.g. shampoo, washing up liquid, bleach) ✔
  • newspapers, magazines and catalogues ✔
  • paper (e.g. computer paper, envelopes, flyers, leaflets) ✔
  • paper bags ✔
  • greetings cards without glitter ✔
  • plastic drinks bottles (e.g. milk, squash, pop bottles) ✔
  • plastic packaging - empty, rinse out and remove any film/soft plastic lids or absorbent pads in the bottom (e.g. margarine tubs, yoghurt pots, food trays) ✔
  • food and drink cartons (e.g. juice, soup, milk) ✔

Please do not use bags, cans should be crushed, plastic bottles should be squashed with the lids screwed back on and boxes should be flattened. Do not squash recycling into your bin, as this may get stuck and prevent it coming out of your bin when being emptied.

Glass Recycling

Glass ONLY in to this bin which includes bottles and jars (no plastic glasses, bags, tissue or other bar waste).

Food Waste

Food waste ONLY in to this bin (no packaging, bags, disposable plates or cutlery).

If the bin was missed in error by the crew

You need to contact us, within 48 hours by emailing the following details to tradewaste@wolverhampton.gov.uk or by calling after 2:30pm on your expected collection day.

  • Company name
  • company contact details (if different)
  • size of bin
  • day of collection/round
  • issue

We will contact the crew to discuss your collection, if none of the reasons above apply, a collection will be arranged within 2 working days.

My bin has gone missing / is damaged what do I do?

Please call 01902 551155 or email tradewaste@wolverhampton.gov.uk 

I would like to change/cancel my service

Please call 01902 551155 or email tradewaste@wolverhampton.gov.uk 

I have an event can you provide a waste solution for this?

Please call 01902 551155 or email tradewaste@wolverhampton.gov.uk 

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