When you register a death the registration officer will be able to give you a reference number so that you can use the DWP Tell Us Once (TUO) service. You will be able to access the TUO service after registration online or on the telephone to inform many public services about the death.

These services include:

  • the local council - to update services such as Council Housing, Housing Benefit, Council Tax, Blue Badge and remove the person from the Electoral Register
  • HM Revenue and Customs (HMRC) - to deal with personal tax and to update regarding Child Benefit and Tax Credits claims (contact HMRC separately for business taxes, like VAT)
  • Department for Work and Pensions (DWP) - to update benefits information for example: State Pension, Universal Credit
  • Passport Office - to cancel a British passport
  • Driver and Vehicle Licensing Agency (DVLA) - to cancel a driving licence and to remove registered keeper details, possibly for up to five vehicles
  • Public Sector or Armed Forces Pension Schemes - to update pension records

After you have registered the death with the Registrar, you will be able to access the DWP’s Tell us once (TUO) service online via GOV.UK.

If you have been issued with a Coroners Fact of Death (Interim Death Certificate) you may still be able to use the service and the Registrar will advise you how to do so.

Relevant information you will need:

It will help you to have all the relevant information listed below about the person before using Tell Us Once:

  • date of birth
  • address of the deceased
  • national insurance number
  • driving licence number
  • vehicle registration number
  • passport number

You will also need:

  • details of any benefits or entitlements they were receiving, for example State Pension, Universal Credit
  • details of any local council services they were receiving, for example Adult Social Services, Blue Badge, travel pass
  • the name and address of their next of kin
  • the name and address of any surviving spouse or civil partner
  • the name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their 'executor' or 'administrator'
  • details of any public sector or armed forces pension schemes they were getting or paying into.

You can watch a video here explaining the DWP’s Tell us once service.;

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