There are several reasons why we may have not collected your bin. Find out what options are available to you including reporting a missed bin.

We may have missed your bin because:

If none of these reasons apply to you, please check the conditions below.

Bad Weather

All waste service may be affected by bad weather. This includes bulky item collections, household waste recycling centers (HWRC) and kerbside collections. Please check our social media/website for updates.

Please leave your waste and recycling bin at the kerbside. The crew will collect this by the end of that week - if it is safe to do so.

More info about collection during bad weather

Contaminated

If the crew have reported your bin as contaminated, we are unable to rearrange collection.

You will need to remove the contaminants.

If none of the reasons above apply, please dispose of your waste at either of our two Household Waste Recycling Centre’s (HWRC’s) - the Tip.

  • Shaw Road, Bushbury
  • Anchor Lane, Lanesfield

Tip Information

Please do not report bins on the day they are missed, as the bin crew may still be completing collections so it may be picked up later that day.

If all other bins on your road have been collected, use the form below to report a missed collection.

If your bin is missed contact us. You have two working days to report it. For example, if your bin was missed on Monday then you should report it no later than 5pm on Wednesday.

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Report a missed bin

Please answer the following questions to see if you need to report a missed bin collection.

Have you had an orange tag put on to your bin?
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