NHS England sends the survey to a random selection of people who receive care and support services either in their own home or residential home, or in the local community. Their feedback, whether it is positive or negative, will be used to help improve adult social care services.
Councillor Jasbir Jaspal, the City of Wolverhampton Council's Cabinet Member for Adults and Wellbeing, said: "Our recent budget consultation found that adult social care services are the top priority for the people of Wolverhampton, and we are determined to ensure that they are the best they can possibly be.
"It's really important we capture the views of people who use our services and so we want your feedback – whether you are pleased, or whether you think there are things that could be done differently. So, if you receive the national Adult Social Care User Survey, please take a few moments to fill it in – your views really matter."
The survey asks questions about people's quality of life and the impact that the services they use have on this, and all responses are confidential. Those randomly selected for the survey will be sent a questionnaire by post, including a freepost return envelope.
The anonymised results will be used by the council, the Care Quality Commission, the Department of Health and Social Care and by NHS Digital to better understand the impact of the adult social care services and help identify what areas need improving or developing.
Anyone who does not receive the national 2024 to 2025 Adult Social Care User Survey but wishes to share their views on adult social care services provided by the City of Wolverhampton Council is invited to do so at Adult Social Care compliments, suggestions and complaints.
