People who need face to face support from the City of Wolverhampton Council are invited to visit one of the Customer Access Points available across the city this month.

The Customer Access Points offer easy access to vital council services including:

  • Council Tax and Housing Benefits: Offering general inquiries, payment guidance, and cost of living support
  • Blue Badge Support: Helping individuals with applications and renewals
  • School Admissions: Guiding parents and guardians through a smooth application process
  • General Enquiries: Including assistance with waste and refuse services, such as larger bin requests for medical reasons
  • Signposting and Digital Support: Directing people to additional services and helping them navigate digital platforms

Customer Access Points are available as follows this month:

  • WV Active Bilston-Bert Williams, tomorrow (Thursday 5 December), 9am to 2pm
  • Bob Jones Community Hub, Blakenhall, Thursday 12 December, 9am to 2pm
  • Warstones Library, Thursday 12 December, 2.30pm to 5pm
  • The Hub at Ashmore Park, Thursday 19 December, 9am to 2pm
  • The Beat, Heart and Lung Centre, New Cross Hospital, every Tuesday (except 31 December), 10am to 2pm

Councillor Obaida Ahmed, the council’s Cabinet Member for Community and Digital, said: “We have developed a network of Customer Access Points across the city providing regular face-to-face sessions for residents who want to talk to us in person but may not be able to easily get to the Civic Centre.

“Customer Access Points firmly demonstrate the council’s commitment to making council services more accessible to residents, helping people take care of what they need without having to travel too far.”