The ASB Case Review (formerly known as Community Trigger) gives victims of ASB or hate crimes the right to request a case review if they aren’t satisfied with how their case has been handled.

What is The ASB Case Review?

The Anti-Social Behaviour, Crime and Policing act 2014 introduced a number of measures to improve the way in which agencies work together to tackle anti-social behaviour (ASB). These include ways of giving victims a greater say in how ASB is dealt with. The ASB Case Review gives victims of ASB or hate crimes the right to request a case review if they aren't satisfied with how their case has been handled.

If a request meets the required criteria (also called the threshold), the following agencies will have a duty to carry out a case review:

  • Wolverhampton City Council
  • Wolverhampton ASB Team
  • West Midlands Police
  • social housing providers

What are the criteria of requesting a review?

For a review to take place, one of the following criteria needs to be met:

  • an individual has reported three separate incidents relating to the same problem in the past six months to the Council, Police or your landlord
  • an individual has reported one incident or crime motivated by hate (due to race, religion, disability, sexual orientation or transgender identity) in the last six months and no action has been taken
  • at least 5 people have made reports about the same problem in the past six months to the Council, Police or your landlord and no action has been taken

To qualify for a review, the ASB/hate crime must be reported within one month of the alleged behaviour taking place.

Can I use the ASB Case Review?

The ASB Case Review can be used by:

  • A person who believes they have experienced harassment, alarm and distress and are not satisfied with the response they have received from agencies
  • A person acting on behalf of a victim, for example, a family member, friend, carer, councillor, MP or another professional person. The victim’s consent should be sought by the person using the ASB Case Review on their behalf
  • The victim. This can be an individual, a business or a community group.

How do I request a review of my case?

Complete online forms

Individual request for ASB Case Review

Group request for ASB Case Review

Phone: 01902 551188
Email: ASBcasereview@wolverhampton.gov.uk

What happens next?

Once we receive your ASB Case Review request form, we will then assess your case and, if the threshold has been met, the agencies involved in your case will conduct a review of the way in which it has been dealt with. If the review panel feels that further action is required, they may make recommendations to the relevant agency. You will be kept informed throughout the review process.

A map detailing the ASB Case Review process and response timescales can be found in the Downloads section.

Further information

If you require more information:

The Safer Wolverhampton Partnership

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